Site Related > Bugs & Problems

Google Checkout crashing IE browsers

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1 Replies

Posted By:

ebyteadmin

08/29/07

Posted In: Site Related > Bugs & Problems

We have been experiencing a growing number of customers with failed orders while using Google Checkout as their payment method. This is believed to be caused by Internet Explorer users' browsers crashing after being redirected to the Google Checkout website.

We want to clarify that this is an issue with the Google Checkout website and NOT Ebyte.com.

It is unclear if this is just an issue with older versions of IE, but we have tested Google Checkout thoroughly with the latest versions of Firefox and IE7 and have not experienced a browser crash during checkout.

We are awaiting a response from Google as to why their website would crash IE browsers and what they are doing to resolve the issue. In the mean time, if you experience any problems using Google Checkout and you are an IE user, we suggest using Firefox (http://www.mozilla.com/en-US/firefox/) or upgrading to the latest version of IE7 to avoid this issue.

1 Reply

ebyteadmin

08/29/07

[reply]

[+1] Helpful?

Topic Owner

We have been working with Google Checkout and a few other merchants who were having this same issue and believe we have resolved this issue. Please let us know if you experience any problems using Google Checkout so we can continue to research the problem and find a solution.

If you have any urgent problems with checking out or entering your billing information during ordering, please be sure to contact our support team immediately at http://www.ebyte.com/support